Our ‘no-quibble’ returns policy:
I Ordered the Wrong Parts by Mistake
We’ll exchange unused, standard items up to 14 days after your delivery date. If more than 14 days have passed or the items have been used, contact us & we will try to work something out specially for you. We’re here to help & we value your ongoing custom!
Special application units (which are made to your specific requirements or use) are usually non-refundable, but we’ll try our best for you. Let’s talk about it.
I Need my Order FAST!
We make our Ball Transfers in-house for rapid despatch from stock. We ship globally every day & our live delivery statistics show 98% delivery within 4 days:
- USA (East coast) & Canada 1-2 days
- USA (Mid/West) & Mexico 3 days
- South Americas 4-5 days
- Asia 2-4 days
- Western Europe 1-2 days
- Eastern Europe 2-4 days
Need your order faster? Just ask, our industry-leading delivery partner is FedEx Express!
Is Sales Tax Included?
USA, Canada – We INCLUDE all sales tax, local duties on the web price you see South America – additional local taxes may apply
How Much is Delivery?
- UK – Orders over £500 the price includes FREE FedEx delivery to your door
- US & CANADA – Orders over $500 the price includes FREE FedEx delivery to your door
- EUROPE – Orders over €500 the price includes FREE FedEx delivery to your door
- OTHERS – delivery charge as quoted
Damaged or Delayed Order
Sometimes things go wrong – we’d be grateful if you can help us with photographs of:
- damaged packaging &/or goods
- labels on the box
Timeliness is everything – please help us by emailing these to us within 72 hours of your delivery. We’ll do everything possible to ship/replace any shortfall within 48 hours
2 Year Warranty
Activate your warranty online to record the start date of your 2 YEAR FREE WARRANTY. Ensure to activate your warranty within 6 months of despatch. In case of a claim we need to agree your application matches the intended use & that this conforms to the closest original product specification. We’ll organise replacements & shipping to you free of charge. If we can see a more suited product for your application, we’ll talk to you about favourable terms to help resolve your issue.
Refunds & Returning Your Order
This rarely happens – but if does:
- Contact us with your order number, sharing application details & reason for return
- We’ll issue you with a case ID & normally evaluate claims within 48 hours
- Once we have agreed everything with you, we’ll arrange return shipping from you
We are here for YOU – talk to us! Call, email or message us NOW!
I only need a couple of units for a private project of mine – Is there a minimum quantity that I must order?
No – and we want to keep it that way. At Omnitrack we do not believe in minimum order or minimum value charges and can deliver as few or as many units as you require… directly
I have an application that your standard units don’t fit into – What can I do?
Since 1952, Omnitrack Ball Units have been used in the manufacturing processes & testing procedures of aircraft assembly; including landing gears, fuselage & wing…